Safety

Trust & Safety at NeigborDrop

Neighbour-first design.Technology that reinforces trust.

Helping neighbours should feel as safe as asking a friend. We combine verification, real-time tracking, and responsive support to keep every interaction secure and respectful.

IdentityVerified users only

CoverageRatings & moderation

SupportHuman review within 24h

Before the Match

Identity verification for all helpers through government ID and phone checks.
Requesters confirm payment credentials before tasks go live.
Smart matching highlights previous ratings and recent activity.
Flagged users are automatically screened by the safety team.

During the Task

In-app chat keeps personal contact details private.
Optional live location sharing helps both sides stay informed.
Escalate issues instantly with the “Need Assistance” button.

After Completion

Receipts and photos ensure transparency for reimbursements.
Two-way ratings help surface the most reliable neighbours.
Disputes can be submitted within 7 days for manual review.

Code of Conduct

Respect confidential information shared during a task.
No discrimination, harassment, or abusive language.
Follow all local laws and public health guidelines.
Report safety issues so we can act swiftly.

Emergency Support

If a situation feels unsafe, contact local authorities first. Then email us at support@neigbordrop.com so we can log the incident and support you.